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I do not think you can. If someone is shouting, angry or nasty it makes you feel awful. Your mood changes. I think it happens to everyone. The only way not to let it affect you is not easy to do. It is difficult to do but possible. The more you think about it the worse you feel. I am still learning not to dwell on things, let things go and try not to think about it. When you are feeling lousy, try to think of happy things that you like doing that will get your mind off it. Then you start to feel better provided you do not think about it again.
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