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I am sorry, I don't know what the procedures are like with you but in UK, you can get a new passport very very quick. Sure, there are forms to fill and photographs and have them verified by a professional, which does take time. But the service is pretty sympathetic and supportive of someone needing a passport.
It's always good tho to keep your passport as you say up to date. I hope your friend is able to make it over to see her mom.
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