No, I'm not getting snippy... The company clearly advertised redundant systems. I used to work in the computer field and with federal agency that had fully redundant systems so I know that redundant should mean that you've got more than one backup, so there is no loss of data even if one server cooks off because it is being written across multiple platforms as well as nightly backups. That was over 15 years ago, so the technology or even the concept is not new. The company is advertising something they clearly don't do or know anything about. It makes me wonder how many other clients have lost data that they thought was protected.

And..I am grateful that Matt had the backup that he did so we didn't loose everything.