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I'm thinking about how companies have the upper hand. I have a chair we bought that the fabric is ****. Instead of replacing the chair, they chose the stupid warranty way of replacing parts. The tech that came out to inspect it was supposed to order all parts - seat, back, arms. He neglected to order the arms. So, in order for them to also replace the arms, they had to order them - at around another 6 week wait, and have to pick up the chair , fix, and return it me. The problem with this is, they will not guarantee a time frame. If I was home all day it wouldn't be a problem!! UGH! This makes me so angry. I can't guarantee that I will be here when they come on Saturday! We may have to deliver it them.
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"The best and most wonderful things in the world cannot be seen or even touched - they must be felt with the heart."
Helen Keller
Last edited by onetruebeliever : 21-08-2013 at 02:31 PM.
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