One fairly frequent task with souls who remain in the ether is that they need to be helped to the other side. That soul may have located you because there is a link of sorts, and because you have the ability to notice and react to her. Trauma related to death is a typical reason for souls not finding their way; they feel that something is unresolved, or have forgotten that they have somewhere to go.
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Better to light a candle than to curse the darkness.
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